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Customer Support


Context Help

If you feel lost inside our hosting Control Panel, the first thing you should do is click the Help button, which is visible on each page. A pop-up window will appear. It contains exhaustive info about all the operations that you can carry out on that particular page. Each context menu opens on the same page so that you can quickly return to your work.

Video Tutorials

We have an extensive array of educational videos explaining how to work with our hosting Control Panel. They're intended for those of you who want to see how things are getting done rather than just reading articles. Thus, everyone can swiftly find their way around our web hosting Control Panel by simply watching our step-by-step video tutorials.

F.A.Q.

If you can't discover the answer you searching for, have a look at our comprehensive Frequently Asked Questions database, which comprises questions asked by actual persons and provides real solutions. We constantly "revamp" our FAQ database with new articles in order to embrace all the new additions and innovations related to our platform.

Ticketing System

If you still can't find the solution you need in the FAQ database either, you can get in touch with our great team of tech support engineers available 24x7 and eager to help you with any problem. Each support ticket you open will be responded to within 60 minutes (the average response time being approximately 20 minutes), so you will not have to wait a long time to get your question answered.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 97258

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 06.00 PM GMT/UK
05.00 AM - 01.00 PM EST/USA
08.00 PM - 04.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com